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Delivery information

  1. The Buyer, who has chosen the delivery service during the order, undertakes to indicate the exact place of delivery of the goods.
  2. The Buyer undertakes to accept the goods himself. In the event that the Buyer cannot accept the goods himself, and the goods are delivered to the specified address, the Buyer has no right to make claims to the Seller regarding the delivery of the goods to the wrong entity.
  3. The goods are delivered by the Seller or a representative (courier) authorized by the Seller.
  4. The ordered goods are delivered within 1-5 working days after the payment of the order. 4.1. If the order is sent on a working day before 2 p.m. and if the goods are in stock, the goods are delivered within 1-3 working days. 4.2. In some cases, the delivery of goods may take longer, after informing the Buyer about this within 1 day. from the order.
  5. In all cases, the Seller is released from responsibility for the violation of the deadlines for the delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the fault of the Buyer or due to circumstances beyond the Seller’s control.
  6. The buyer must in all cases immediately inform the seller if the package is delivered in damaged or otherwise damaged packaging, if the package contains unordered goods or the wrong amount of them, incomplete product set.
  7. In all cases, if the buyer notices packaging damage during delivery, he must indicate the comments in the package delivery document provided by the courier or write a separate document regarding these damages. The Buyer must do this in the presence of the courier. If such actions are not taken, the Seller is released from responsibility towards the Buyer for product damage related to packaging damage, which the Buyer did not note in the courier’s delivery document. 8. If the goods are returned to the Seller due to the fault of the Buyer with an incorrectly specified or inaccurate address, or if the goods are returned to the seller without taking them from the post office within the maximum storage period, the Buyer must pay the costs of re-shipment to the Seller, and if the goods were returned from the post office or courier, cover the Seller and the cost of returning the product. If the buyer refuses to accept the shipment again (i.e. after demanding a refund for the goods), the money for the shipment is not returned to the buyer.