General provisions 1.1. These rules for the purchase and sale of goods in the online store www.moosy.eu (hereinafter – the Rules) determine the general conditions for using the online store at www.moosy.eu. These Rules are applied when the buyer of the Moosy store (hereinafter – the Buyer) chooses, orders and buys the goods offered in the Moosy store or otherwise uses the services provided by the Moosy store. 1.2. Moosy Store is an online retail store focused on consumers who purchase goods for personal, family, household needs that are not related to business or profession. 1.3. Moosy, UAB (legal entity code 306412088; registered office address Pelėžirnių takas 69-1, Kaunas) organizes and carries out the sale of goods in the Moosy store and provides related services to the Buyer (hereinafter – the Seller). 1.4. Buyer in these Rules is any person who makes a purchase in the Moosy store or uses other services of the Moosy store. The following are entitled to use the Moosy store and make purchases: (i) able-bodied natural persons, i.e. i.e. persons who have reached the age of majority or emancipated persons whose capacity is not limited by court order; and (ii) legal entities acting through authorized representatives registered in the Moosy Store in accordance with the Rules. By registering or placing an order, the Buyer unconditionally confirms that he has the right to buy in the Moosy store. 1.5. Together with the order of goods submitted by the Buyer, these Rules become a contract concluded between the Buyer and the Seller and are a binding legal document for both parties. The contract is considered concluded when the Buyer forms and places an order for goods in the Moosy store and makes payment in accordance with the procedure and terms set out in the Rules. 1.6. The buyer is not given the opportunity to place an order for goods in the Moosy store if he is not familiar with the Rules and/or does not agree with them. In cases where the Buyer does not agree with the Rules or a certain part of them, he should not order goods in the Moosy store. After the buyer orders the goods In the Moosy store, it is considered that the Buyer has familiarized himself with and unconditionally agreed with the Rules. The Seller does not assume any risk or responsibility and is unconditionally released from it, if the Buyer did not fully or partially familiarize himself with the Rules, although he was given such an opportunity. 1.7. The seller has the right to change the Rules. In order to place an order, the buyer must familiarize himself with the updated version of the Rules, otherwise the contract is not concluded. Changes to the rules apply exclusively only to new orders and do not affect orders already submitted by the Buyer, but not yet fulfilled. 1.8. The Seller has the right to limit the Buyer’s use of Moosy store services and/or cancel the Buyer’s registration, if: (i) the Buyer fundamentally violates these Rules, in particular – by his actions or inaction, causes a threat or causes damage to the Seller, other Buyers or third parties, the Seller reputation, good name, security of Moosy store; (ii) Buyer repeatedly violates these Rules after notice; and/or (iii) Buyer fails to remedy the breach of these Terms within a reasonable time specified by Seller after notice. 1.9. The seller has the right to temporarily or completely stop the operation of the Moosy store, about it in advance without notifying the Buyer. In the event of force majeure circumstances, the Seller has the right to suspend the performance of the contract until the force majeure circumstances disappear, by notifying the Buyer of the suspension of order execution. If the subsequent performance of the contract is no longer relevant for the Buyer, then the Buyer has the right to withdraw from the contract by notifying the Seller thereof. If the Seller suspends operations, but is able to fulfill confirmed orders, all rights and obligations provided for in these Rules or applicable legal acts related to already fulfilled or ongoing orders remain valid.
Protection of personal data 2.1. In order to use the Moosy store and buy the goods offered there, the buyer must fill out a registration form in the Moosy store system. The following personal data of the Buyer must be provided in the registration form: name, surname, e-mail address, address where the goods will be delivered, telephone number, other data necessary for the delivery of the goods. The authorized representative of the legal entity provides the name of the legal entity instead of the first and last name. 2.2. The buyer is responsible for the accuracy, correctness and completeness of the data provided in the registration form. If the data provided in the Buyer’s registration form changes, he must update it immediately. The Seller is not and will not be responsible for damage caused to the Buyer and/or third parties due to the fact that The buyer provided incorrect, inaccurate and/or incomplete personal data or did not change or supplement the data when they changed. 2.3. The buyer has the right to freely change, supplement or cancel the registration data at any time. 2.4. The buyer’s personal data will be processed in accordance with the Privacy Policy. If the Buyer uses the services of the Moosy store, it is considered that he agrees to the processing of the Buyer’s personal data and confirms that all the information and personal data provided are correct and correspond to reality. 2.5. The Buyer’s personal data will be used to identify the Buyer, determine whether the Buyer and the person to whom the goods are delivered are capable, carry out the sale and delivery of goods, issue accounting documents, return overpayments and/or money for goods returned by the Buyer, administer debts, perform other obligations arising from the sales contract and ensuring the Buyer the opportunity to use other Moosy store services. 2.6. The Buyer’s personal data will be processed for direct marketing purposes only after receiving the Buyer’s consent. 2.7. The buyer has the right to prohibit the collection and processing of his personal data at any time, except in cases where it is necessary to fulfill the requirements arising from the sales contract or to fulfill the order.
Product prices and payment procedure 3.1. The prices of goods in the Moosy store and in the formed order are indicated in euros with VAT. Goods are sold to the Buyer at the prices valid in the Moosy store at the time of placing the order. 3.2. The Buyer pays for the goods in one of the following ways: (i) payment using electronic banking means advance payment using the electronic banking system used by the Buyer. When paying for goods in this way, a payment is generated for the Buyer in the electronic banking system according to the order paid by him. The Buyer transfers the money to the Seller’s account. The responsibility during payment for the security of the Buyer’s data in this case rests with the relevant bank, since all monetary transactions take place in the bank’s electronic banking system; (ii) payment at the time of ordering using a payment method by cards – this is an advance payment using a debit or credit card used by the Buyer. Both when entering credit or debit card data and when paying with a credit or debit card, the Buyer does not leave any data in the Moosy store system, as the Buyer is directed to the secure server of a certified service provider for the payment transaction. Only partial information about the payment card number is returned from this server to the Moosy store system.
Delivery of goods 4.1. Moosy store trade is carried out and goods are delivered in the territories specified on the Moosy store website, in the ways and terms provided. The trading territory is determined by Moosy’s unilateral decision. The goods are delivered by the Seller or his authorized representative. 4.2. The fee for the delivery service is specified on the Moosy store’s “Delivery Information” page and is applied at the time of placing the order. The delivery fee can be both fixed and dependent on the value of the goods ordered by the Buyer and/or the delivery term. 4.3. When ordering the goods, the buyer undertakes to indicate the exact place of delivery of the goods. 4.4. The goods ordered by the Buyer are delivered to the address registered by the Buyer in the Moosy store system. The buyer undertakes to accept the goods himself. In the event that the Buyer specified in the Moosy store system the Buyer or recipient cannot be found at the delivery address, the Seller has the right to issue the goods to any other agent located at the specified address, and the Buyer has no right to make any claims against the Seller regarding the delivery of the goods to the wrong entity. 4.5. If the delivery of the goods is impossible due to the fault of the Buyer or due to circumstances beyond the control of the Buyer (the Buyer specified an incorrect address in the Moosy store system, the Buyer or the recipient cannot be found at the specified address, the person receiving the goods is a minor, provided an invalid identity document or refused to provide an identity document (when the Seller must make sure the age of the person receiving the goods in accordance with the applicable legislation or these Rules), or others), the goods are not sent again (except in cases when the Buyer pays additionally for the repeated delivery of the goods), and the money paid in advance for the goods is returned after deducting the goods delivery fee. 4.6. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the goods, if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control. 4.7. In cases where, during the acceptance of the goods, the Buyer notices a discrepancy in the range of goods (for example, he notices that the shipment does not contain the right amount of goods or the goods provided do not correspond to the goods he ordered), the Buyer must inform the Seller about this within a reasonable period of time from the day of delivery of the goods. When the Buyer determines that delivered goods are of inadequate quality, the Buyer has the right to make a corresponding claim regarding the quality of the goods within a period of 2 (two) years from the date of receipt of the goods (legal warranty applies).
Quality and usability of the goods 5.1. The characteristics of all goods sold in the Moosy store are generally indicated in the product description attached to each product. 5.2. All goods sold in the Moosy store are of high quality, new (unless the goods are marked in the purchase box as defective, have lost their marketable appearance, etc.) and are stored in quality storage facilities. However, the product is not considered to be of poor quality if minor packaging or transportation damage can be observed on it. 5.3. In the event that the Seller does not provide a quality guarantee for certain types of goods, the guarantee provided by the relevant legal acts shall apply. 5.4. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date. 5.5. The Buyer must inform the Seller about received low-quality goods by e-mail infomoosy@gmail.com within the terms provided for in Clause 4.7 of these Rules.
Abandonment of the contract. Exchange and return of goods 6.1. The buyer has the right to withdraw from the contract of sale of goods concluded in the Moosy store, by notifying the seller in writing no later than 14 (fourteen) calendar days from the day of delivery of the goods. The Buyer must submit a free-form notice of contract cancellation and other information specified by the Seller (product name, date, series and number of the document confirming the purchase of the product) to the Seller by e-mail. by mail: infomoosy@gmail.com with the attachment “Returned goods”. 6.2. After submitting a written notice of withdrawal from the contract and other information specified by the Seller, as indicated above, the Buyer must send or hand over the goods to the Seller (if they have been delivered) within 14 (fourteen) calendar days at the latest, according to the procedure for exchanging and returning goods, as set out in Clause 6.4 of these Rules. In this case, the Buyer bears the direct costs of returning the goods. 6.3. In accordance with the provisions of the Civil Code, the following quality goods are non-exchangeable and non-returnable: (i) goods manufactured according to the specific instructions of the user, which are not pre-made and which are manufactured according to the user’s personal choice or instruction, or for goods that are clearly adapted to the user’s personal needs; (ii) perishable goods or goods with a short shelf life; (iii) packaged goods that have been unpacked after delivery and are unsuitable for return for health or hygiene reasons. 6.4. Quality goods, due to which the Buyer has refused the contract for the purchase and sale of goods, are exchanged or returned in accordance with the provisions of the Civil Code. In order to exchange or return goods, the Buyer must apply by e-mail. email infomoosy@gmail.com. When returning or exchanging goods purchased in the Moosy store, the Seller has the right to require filling in the return or exchange form provided by the Seller. 6.5. Quality goods to be returned or exchanged must be undamaged, have not lost their commercial appearance (unremoved and undamaged labels, untorn protective film, etc.), consumer properties and cannot be used. The product must be returned in its original packaging, in the same set as the Buyer received, with the purchase document and other product accessories. If the product is not fully assembled, damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product. 6.6. The money paid for the goods accepted by the Buyer, but later rejected, including the money paid for the delivery of the goods, shall be returned to the Buyer no later than within 14 (fourteen) days from the date of receipt of the Buyer’s notification about the refusal of the goods purchase and sale agreement, unless the Seller and the Buyer agree otherwise. When returning all amounts paid to the Buyer, the Seller must use the same payment method that the Buyer used to pay the Seller, unless the Buyer has expressly agreed to a different method and if the Buyer does not incur any additional costs. The Seller may withhold refunds to the Buyer until the goods are returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first. 6.7. Defective goods are returned to the Seller and the money paid by the Buyer for them and their delivery is returned to the Buyer in accordance with the procedure provided for in this Article of the Rules. 6.8. The Seller has the right not to accept the goods returned by the Buyer, if the Buyer does not follow the procedure for returning the goods established in this Article of the Rules.
Exchange of information 7.1. The Seller sends all notifications to the e-mail address provided in the Buyer’s registration form. 7.2. The buyer sends all messages and questions using the means of communication specified in the “Contacts” section of the Seller’s online store.
Final Provisions 8.1. These Rules are drawn up in accordance with the normative legal acts of the Republic of Lithuania. 8.2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania. 8.3. In the event of damage, the guilty party compensates the other party for direct and indirect losses in accordance with the procedure and grounds established by the laws of the Republic of Lithuania. 8.4. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania. 8.5. Each Buyer has the opportunity to resolve disputes with the Seller without going to court. First of all, the Buyer must contact the Seller in writing, and within 14 (fourteen) calendar days of receiving the complaint/claim, if the Seller does not respond to the Buyer’s complaint/claim, or if the Buyer’s complaint/claim is not satisfied, the Buyer may apply to an entity dealing with consumer disputes out of court, i.e. i.e. The State Service for the Protection of Consumer Rights (Vilniaus st. 25, 01402 Vilnius, e-mail tarnyba@vvtat.lt, tel. 852626751, website www.vvtat.lt), or to its territorial units in the counties or fill out application form on the EGS platform http://ec.europa.eu/odr/.
Moosy reserves the right to cancel orders and refund related costs due to changes in circumstances.
